BGaming has launched a new customer support mechanism

Progressive online slots and software developer for the gambling industry BGaming has announced that it has upgraded its own customer support service. Specifically, the studio has launched a revamped customer help desk. According to the brand, the innovation will improve communication with players and partners, as well as speed up product integration processes any casinos not on gamstop.

The press release notes that from now on the help desk will work in a new way. The company's management has prioritised convenience and flexibility for other operators and aggregators. New methods of interaction, as noted in BGaming, will allow to pay much more attention to each specific case of treatment and find the most effective tools as quickly as possible. The move, according to the analytics department, will markedly reduce the number of problems that can arise when integrating different products.

"Our company pays close attention not only to the diversity of the gaming portfolio, but also to fast integration - a key requirement for online casino software providers. You will have an advantage if you have this property. That is why we have created a new help centre. This technology has passed all the necessary tests and received a Maltese licence. We are now awaiting approval from the Greek regulator. Soon we will launch an effective operation in this region," said BizDev BGaming's head of department Alexander Shavel.

It should be noted that this year BGaming started actively promoting its own brand in the cryptocurrency gambling market. The information was confirmed by Anna Stekolenko, head of BGaming's help desk. According to her, the company is now working on integration with five major aggregators, which are very interested in the developer's slots portfolio.